At Dhiyaraa, we strive to provide the best quality silver jewelry to our customers. If you encounter any issues with your purchase, our refund and return policy is here to assist you.
Damaged or Defective Products
If you receive a damaged or defective product, we ask that you follow these steps:
- Unpacking Video: Please make an unpacking video showing the condition of the product at the time of opening the package. This video will help us verify the issue.
- Refund Process: Once the issue is confirmed, we will process a full refund within 10 days of receiving the complaint and the necessary video evidence.
Return Policy
If you wish to return a product, please follow these guidelines:
- Return Window: You must initiate the return within 1 day of receiving your order.
- Processing Time: Once we receive the returned product, it will take up to 5 working days to process your return.
Conditions for Refund and Return
- The product must be in its original condition, unused, and with all packaging intact.
- We reserve the right to refuse a refund or return if the product shows signs of use or damage not caused by shipping.
For any questions or concerns regarding our refund and return policy, please contact us at:
Email: support@dhiyaraa.com